Scheduled Sunday ICT Service Break 21/10/07

The scheduled Sunday Service Break will concentrate on a key server upgrade which will also affect the Remote Access Service. Works will start at 08:00 and are scheduled to be complete by 18:00. Full details are listed below.

Server upgrade
There will be work undertaken to upgrade a key domain server during the course of the day. The work is scheduled to be completed between 08:00 and 18:00.

One of the CCC Domain logon servers is being upgraded, this is one of the servers which controls authentication into the CCC network. Access to user data and corporate data will be unavailable throughout the duration of the service break due to login access being removed. As a consequence of this you will not have access to your home areas or network folders. The upgrade will be installed to increase security and improve service performance.

Remote Access Services
Netilla also uses these domain controllers for logins so access will be unavailable. The work is scheduled to begin at 08:00 and end at 18:00 during which time you will be unable to access Netilla.

For your information there are three Netilla services operated by the County Council:

Corporate Netilla is used by County Council staff accessing County Council IT systems via the public internet. Access to the system is granted by authentication using a keyfob in conjunction with normal County Council network login details.

NHS Netilla is used by NHS staff to grant access to County Council systems from a PC on the NHS network via the secure link between the networks. No keyfob is required for this service.

Schools Netilla is used by Cambridgeshire schools staff to access County Council systems. Access is granted by authentication using a keyfob.

As soon as each service becomes available we will advise the Out of Hours Helpdesk (01223 717333) so that they can answer any queries you may have.
Should you have any queries regarding the availability of services on Sunday 21 October 2007 please contact Mark Elliott or the Business Support Helpdesk on 01223 717333.