The following services will be affected by the Service Break from 08:00 until 18:00 this Sunday:Upgrade of CCC Internet feedThere will be no access to Netilla or any other system from the internet on Sunday. CCC Users will not be able to get to the internet from internal offices and there will be no CCC Web presence (
www.cambridgeshire.gov.uk and
www.cambridgeshire.net) over the course of the day.
Outlook/ExchangeThere will be no access to e-mail internally due to important security updates to the servers. Additionally, no external e-mail will be received whilst the internet feed is upgraded (this will also affect Libraries).
Swift Citrix upgradesAccess to Swift will be intermittent due to important application upgrades, these upgrades are necessary to support the rollout of ESCR.
Home areas and Profiles – CambridgeCambridge users will not be able to login due to an upgrade to increase capacity to their server.
E-Business Suite unavailable for the whole weekendEBS will not be available from 4.00pm on Friday 6 March until 9.00am on Monday 9 March. The Tax Year End patches will be applied this weekend. For any additional information please contact
E-Business Support ServicesClearing of Large ProfilesVarious users will have their profiles reset and data moved around on the weekend as their profiles appear to be faulty (all users affected by this work have been contacted directly by
IT Business Liaison Officers).
Link upgrade and server workThe following Applications will be unavailable due to link upgrade and work to cluster servers:
- ACOLAID
- CALM for Archives
- Chief Executive's Blog
- CPED
- Cambridgeshire.net (Infocam)
- CorVu
- Extranet (Sharepoint)
- FLARE
- Heritage Gateway
- Schools Website
- Website Applications
- Cambs.net
- OneVision
- Libraries
Remote Access ServicesNetilla will not be available on Sunday.
For your information there are three
Netilla services operated by the County Council:
Corporate Netilla is used by County Council staff accessing County Council IT systems via the public internet. Access to the system is granted by authentication using a keyfob in conjunction with normal County Council network login details.
NHS Netilla is used by NHS staff to grant access to County Council systems from a PC on the NHS network via the secure link between the networks. No keyfob is required for this service.
Schools Netilla is used by Cambridgeshire schools staff to access County Council systems. Access is granted by authentication using a keyfob
As soon as each service becomes available we will advise the Out of Hours Helpdesk (01223 717333) so that they can answer any queries you may have. Should you have any queries regarding the availability of services on Sunday 08 March 2009 please contact the Business Support Helpdesk on 01223 717333.Information is posted and updated with details of upcoming Service Breaks on CamWeb. Please follow this link to go directly to the
IT Service Break Information page